CloudX Managed Services Agreement
IN8 Technologies (“MSP”) will provide maintenance and support for the hardware and software including all equipment listed in the Addendum as well as installed 3rd party software utilized by MSP in the business of providing cloud services. MSP will receive, install, configure and support, including remote access setup of nodes. MSP will make commercially reasonable efforts to resolve as many issues as possible remotely and will come On-Site in the event remote resolution is not possible. Tickets outside the scope of the above to repair and/or maintain the equipment are billed separately, including but not limited to changes beyond the scope of this Agreement. Charges will be billed separately at MSP’s then hourly rate for service, currently $200.
MSP will coordinate receipt, installation and configuration of the Equipment for incorporation into the cloud services offering(s). MSP will also coordinate shipment logistics and freight carrier engagements for the Equipment through receipt at MSPs designated facility for installation of the Equipment. MSP will coordinate installation and configuration of the Equipment in the appropriate physical configuration within MSP’s on-site equipment inventory and configure the Equipment as required for incorporation into the cloud services business offering(s).
MSP will provide promotional and marketing services, marketing a number of cloud services, which may include software and application hosting, domain name services, software development environments, among others. Client agrees that MSP will take receipt of Client’s Equipment and place such in service within the cloud services business offering(s).
Client agrees that MSP will enable the hardware for participation in CloudX Computing service and Nova Web Hosting Services, which may include software and application hosting, domain name services, software development environments, among others. Client agrees once the MSP has provisioned the Client’s Equipment the client will be able to load tenants directly on to the cloud services offering(s) and the MSP will, when capable, add cloud computing tenants to the public system where tenants can be automatically added to the clients hardware.
For the useful life of the Equipment, MSP will provide equipment maintenance, troubleshooting, repair, and replacement, as required, which may include remote services, on-site services, break-fix services and such other operational maintenance, troubleshooting and repair services as may be reasonably required to maintain the Equipment as a component of the infrastructure by which the cloud services offering(s) may be supported. Client agrees that MSP will take receipt of Client’s Equipment and place such in service within the cloud services business offering(s).
- MSP will provide the Managed Services listed on the Managed Services Offerings. The term of this Agreement is 12 months beginning on the date of execution by Client and acceptance by MSP. This Agreement will automatically renew for successive 12-month terms unless at least 30 days prior to the expiration of each such term, either party notifies the other party in writing of non-renewal. MSP or Client may terminate this contract at any time, after an initial 12-month period with at least 30 days prior written notice. Service to be provided to Client is for the Equipment listed on the Addendum attached hereto.
- Client will pay MSP monthly on or before the 1st day of each month the amount of $99. Clients will execute the ACH form attached to this Agreement and authorize the monthly drafting of their account for the monthly managed service. If the client is in a jurisdiction which charges sales tax on services the stated price does not include tax.
- Allservicesrequestedbyclientswhicharenotincludedinthecoveragessetoutinthis Agreement are billed as “Additional Services” or a “Project” and will be quoted and billed as Separate Charges at MSP’s then hourly rate plus expenses. Expenses may include but are not limited to travel, parking, and tolls.
- Thecostofanyequipmentnecessarytoperformtheadditionalservicesorprojectwillbe paid by the Client before installation. The estimated charges for projects and additional services will be paid in full prior to the commencement of the Project. Client agrees to make payment in full within 30 days of billing for additional services not anticipated in the initial estimated charges plus expenses.
- MSP will begin and maintain on-going documentation of hardware, software, IP addresses, firewall settings and related network information.
This Agreement includes the Managed Services Offerings and also the Terms and Conditions; these documents are incorporated herein by reference.
